The phenomenal success of Shanghai Disney Resort’s first year would not be possible without its team of more than 10,000 talented, passionate and committed cast members. In just 14 months of operation, the resort has delivered on its commitment to be an employer of choice in China, and has now been named 2017 China Best Employer, a prestigious recognition from the leading international human resources firm AON Hewitt through its Aon Best Employers Program.
In this year’s survey, which marks AON Hewitt’s 10th study of the Chinese market, Shanghai Disney Resort was singled out for its continuous investment in people, its strong commitment to human resources, as well as for the overall innovation the resort has achieved in the area of human resources.
“We have said from day one here at Shanghai Disney Resort that our goal is not only to provide an unforgettable experience for our guests but to be an employer of choice, recruiting and training diverse talent from across mainland China to deliver Disney’s legendary guest service,” said Philippe Gas, general manager of Shanghai Disney Resort. “Our cast members are passionate about our guests and we are passionate about our cast members. Their commitment inspires all of our leaders at Shanghai Disney Resort to ensure the skills and creativity of our cast members are nurtured, creating an exciting and fulfilling career journey they will always cherish.”
Cast members at Shanghai Disney Resort enjoy highly creative and innovative working environments, where they create unforgettable experiences and happy memories for guests. But the resort also prioritizes the health and well-being of its employees, at work and at home. An Employee Assistance Program provides a variety of online and offline channels for cast members to resolve professional and personal challenges, while the popular Be-Well program offers tangible resources that help employees build healthier lifestyles. And cast members are themselves surprised and delighted through “Backstage Magic” appreciation events, initiated by the resort’s leadership in recognition of the cast’s great contributions.
The 2017 China Best Employers award adds to the many recognitions the resort has already received for its industry-leading best practices, including the 2014 Most Popular Award for College Students by Zhaopin.com, the 2015 Most Attractive Employer in Tourism Industry by Universum, the 2015 Top 100 Employer in Hotels and the Mercer Award for 2016–17 China’s Healthiest Company.