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What is citizenship at Disney?
At Disney, our goal is to achieve exceptional performance by embedding citizenship into all of our daily decisions and actions, guided by three core principles:
- Act and create in an ethical manner and consider the consequences of our decisions on people and the planet
- Champion the happiness and well-being of kids, parents and families in our endeavors
- Inspire kids and families to make a lasting, positive change in the world
Is corporate citizenship at Disney a global effort?
Yes, our approach to citizenship is worldwide. We have dedicated teams and programs in place around the world, including in the Latin America, Europe and Asia Pacific regions, and active cast members and employees in more than 40 countries.
When is Disney issuing its next corporate citizenship report?
We are committed to publishing full citizenship reports on a biennial basis. Our next full report is planned for 2013. Ongoing information, news, and data updates about Disney citizenship can be found on this website.
Does your board of directors provide oversight to corporate citizenship?
Citizenship efforts and performance are reported to the Board on a periodic basis, with additional updates upon request or when business needs require it. The Audit Committee of the Board regularly receives reports on the company’s international labor standards program.
How can I get involved with Disney citizenship efforts?
We have a number of engagement opportunities for all ages. For example:
- Disney Friends for Change helps inspire kids and families to join together and make a positive impact on the world.
- Disney Magic of Healthy Living partners with parents in their quest to raise healthy, happy kids.
Disney encourages our friends and fans to get involved in their own community through volunteering and other actions.
How can employees get involved in citizenship at The Walt Disney Company?
Our employees have a great opportunity to give back in meaningful and impactful ways through our long-running Disney VoluntEARS program. Each year, our VoluntEARS participate in thousands of projects from planting trees and reading to kids, to painting murals at children's hospitals and serving meals at shelters.
Cast members and employees also take part in their local Disney Green Teams. Green Teams build internal awareness of our environmental goals and standards, and lead environmental events and activities at the local level in more than a dozen countries worldwide.
In November 2011, the company announced an all-new program: Disney Employee Matching Gifts: A Program of The Walt Disney Company Foundation. For the first time, the Foundation will match each donation to a qualified organization, dollar for dollar, up to $15,000 per employee per calendar year. And now, the categories of giving expand beyond higher education to include all educational institutions as well as thousands of charitable organizations that align with the company’s philanthropic focus areas: Compassion, Conservation and Creativity.
Does Disney regularly listen to stakeholder groups?
Yes. We believe that working with external stakeholders enhances our ability to address issues and contributes solutions to some of our most important challenges. We engage with stakeholders routinely and in a variety of ways, including in-person and web-based meetings, conference calls, correspondence, working groups and workshops, conferences and events.
How can I share feedback with you about citizenship?
Inspiring Kids and Families
Does Disney have any goals around inspiring kids and families?
We have very specific commitments and goals that are outlined in our Commitments. These include:
- Catalyze Action: Create opportunities for kids, parents, employees, and communities to help people and the planet
- Encourage Compassion: Provide happiness, hope, and laughter to those who need it most
- Nurture Creativity: Harness the power of creativity and imagination to improve the lives of kids and the communities they live in
- Connect Kids to Nature: Connect kids to nature to develop lifelong conservation values
How can I take part in Disney Friends for Change?
Go online to the Friends for Change web site. Here, you can take part in community events, apply for a grant to help bring your project to life, download tool-kits and ideas for action, and learn more about how you can help change the world with Disney in support of social and environmental causes.
Environment and Conservation
What is Disney’s strategy to reduce its environmental impact?
Disney announced a set of ambitious, long-term goals in 2009 to reduce our environmental impact and inspire our employees, business associates and consumers to take action for the environment. These goals guide our approach to minimize our environmental footprint and to have a positive impact on ecosystems. Learn more.
Why does Disney fund third party greenhouse gas emission reduction projects?
Our approach to lowering our direct and indirect greenhouse gas emissions follows a hierarchy of first avoiding emissions, then reducing emissions through efficiency, replacing high-carbon fuels with low-carbon alternatives whenever possible, and funding third party projects for our remaining emissions reductions. When funding third party projects, we receive a carbon offset credit that quantifies and certifies the actual greenhouse gas emission reductions from the project. We determine the “high-quality” of third party emission reduction projects by applying a strict set of criteria and standards, including that the offset projects are real, transparent, measurable, and provide additional emissions reductions beyond those that may have been realized in the ordinary course of business.
What is the Climate Solutions Fund?
The Climate Solutions Fund is the name given to Disney’s internal carbon pricing program. The costs of carbon offset projects are charged back to individual business units at a rate proportional to their contribution to the company’s overall direct emissions footprint. Charging the business units for their greenhouse gas emissions creates the Climate Solutions Fund that is then used to invest in third party emission reduction projects.
What is Disney doing to protect forests around the world?
Since 2009, Disney has invested $23.5 million in carbon offset projects globally, most of which involve forest conservation, reforestation and forest management. This includes a $7 million investment for forest conservation in Peru and the Democratic Republic of the Congo and $8.9 million in the United States for reforestation and forest management projects. In addition, the Disney Worldwide Conservation Fund has directed more than $18 million to support programs that engage communities in protecting natural ecosystems.
In our 2010 Corporate Citizenship Report, Disney published a goal that 100% of paper sourced for products and packaging by its non-licensed businesses be sustainable. The paper sourced will contain recycled content, be sourced from certified forests, or be of known source origin. As a next step Disney is developing a Company-wide paper policy that will expand this goal to include all paper associated with licensed products and packaging bearing Disney characters, marks or brands.
Concerns have sometimes been raised about sourcing paper in Indonesia. What is Disney doing about this?
Disney published a position and set of targets around paper use in the 2010 Corporate Citizenship report. As a licensor of intellectual property, Disney recognizes the challenges associated with a large and complex supply chain, and is undertaking an assessment to determine how best to address these challenges and achieve these goals within such a unique supply chain. Due to the urgency of the deforestation issues in Indonesia, Disney issued a statement in July asking all its licensees, vendors and suppliers to avoid using paper or fiber from Indonesia that does not meet the FSC-Controlled Wood Standard until needed reforms to stop further clearance of natural rainforests are implemented.
What is Disney doing to reduce the environmental impact of its cruise ships?
All of our ships have industry-leading practices to reduce environmental impact and personnel dedicated to identifying reductions in our environmental footprint. Some of these initiatives include the following:
- We have dedicated Environmental Officers with specialized training in environmental regulations and systems on all Disney ships.
- All Disney ships have an innovative hull coating that is both 100 percent nontoxic and effective in increasing fuel efficiency at sea.
- Our shipboard recycling processes annually eliminate more than 405 tons of recyclables from traditional waste streams.
- Excess heat from power generators on all Disney ships is daily used to run evaporators transforming tons of sea water into potable water for use in laundry facilities and for cleaning outer decks.
What is Disney doing to minimize its water use?
By the end of 2012, Water Conservation Plans will be adopted by business units to identify areas for water conservation improvement. We believe a localized approach to managing and conserving water provides the strongest benefits to our communities and the planet. Examples of this include:
- In order to construct the World of Color show at Disney California Adventure, all 16 million gallons of water in Paradise Bay had to be drained. Rather than use traditional methods, which would have lost the water to the ocean, Disneyland Resort sent the water to Orange County Water District’s Groundwater Replenishment System. This state of the art system treats water far beyond drinking water standards and then pumps it into large infiltration basins where, over time, the water percolates into Orange County’s groundwater basin.
- Disney Cruise Line’s ships recycle water collected from the onboard air conditioning system to supply fresh water to the ship’s laundry facilities and for cleaning the ship’s outer decks.
How does Disney assess the environmental footprint of its consumer products?
We are focusing on two areas in particular: the sourcing of raw materials and manufacturing. These parts of the product lifecycle are significant contributors to a product’s overall environmental impact. During 2010 we set targets for sustainable paper use. In addition, we are engaging our suppliers with an Environmental Responsibility Index survey which queries suppliers on their environmental practices and policies. Learn more.
What is Disney doing to help protect animals in the wild?
The Disney Worldwide Conservation Fund provides financial support for the study of wildlife, the protection of habitats and the development of community conservation and education programs in critical ecosystems around the world. Since 1995 the Disney Worldwide Conservation Fund has contributed more than $17 million projects to more than 800 projects in 111 countries.
How can I support the Disney Worldwide Conservation Fund?
Guests can support the Disney Worldwide Conservation Fund through contribution opportunities at merchandise and other select locations. Currently these include Disney’s Animal Kingdom, Disney’s Animal Kingdom Lodge, Fort Wilderness, Disney’s Wilderness Lodge, Disney’s Port Orleans Resort, The Seas with Nemo and Friends (Epcot), Disney Vacation Club Resorts including Aulani Resort and Spa, Old Key West, Hilton Head and Vero Beach, aboard the Disney Cruise Lines (via ship gratuity forms) and on Castaway Cay. One-hundred percent of guest contributions go directly to the projects supported.
What causes does Disney support?
Disney has a unique opportunity to inspire kids, parents, employees and communities to make a lasting, positive change in the world. We look for ways to:
- Provide happiness, hope and laughter to those who need it most
- Harness the power of creativity and imagination to improve the lives of kids and the communities they live in
- Connect kids to nature to develop lifelong conservation values
How does Disney assess potential suppliers for environmental or social impacts?
In 2010, our Theme Parks & Resorts Merchandise sourcing groups for Walt Disney World, Disneyland and Disneyland Paris started using an integrated vendor scorecard to assess existing vendors on labor and environmental performance along with traditional sourcing metrics. We are also working with Social Accountability International to develop a system for evaluating licensees’ knowledge and capabilities around labor standards.
How does Disney measure the environmental footprint of its supply chain?
Many Disney business units have individual environmental initiatives to address the various elements of the product life cycle. Our company-wide targets are focused on two areas in particular; the sourcing of raw materials, especially as it relates to sustainable paper use; and holding our manufacturing suppliers to a higher standard of environmental responsibility. In fiscal year 2011, strategic suppliers of key Disney product lines completed an Environmental Responsibility Index survey that will serve as a baseline for measuring future improvements in the supply chain.
What is the company’s stance on cotton from Uzbekistan?
We continue to monitor reports concerning the widespread, systematic use of forced child labor for the harvesting of cotton in Uzbekistan, one of the largest exporters of cotton in the world. Despite significant private and public efforts to date, it appears that forced child labor remains an ongoing problem in the harvesting of Uzbek cotton. We first raised this issue in April 2009, and we continue to remind our licensees and vendors that we expect them to avoid the use of Uzbek cotton. We have no knowledge to date of our licensees and vendors using Uzbek cotton; however, given the volume of Uzbek cotton in the world, we believe it prudent to restrict its use and communicate our expectations to our licensees and vendors.
Through our participation in the Responsible Sourcing Network, we are working to raise awareness of this very serious issue and to promote efforts for reform in Uzbekistan. The Responsible Sourcing Network also includes other leading brands and retailers, industry associations, socially responsible investors, non-governmental organizations and other key stakeholders. We consider this an ongoing effort that will require the involvement, support and action of a broad range of stakeholders in order to improve our collective abilities to trace cotton origins and ultimately to ensure that cotton used in our branded textile products is not made with forced child labor.
Is forced overtime a violation of your Code of Conduct?
Yes. Our Code of Conduct for Manufacturers has a provision prohibiting involuntary labor, which states. “Manufacturers will not use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.” This includes mandatory or involuntary overtime, including the imposition of fines or other penalties for refusing to work overtime, unless a collective bargaining agreement negotiated by workers allows for it.
What is your policy on child labor?
Our Code of Conduct for Manufacturers prohibits child labor. Our Code defines a “child” as “a person younger than 15 (or 14 where local law allows) or, if higher, the local legal minimum age for employment or the age for completing compulsory education.” If child labor is discovered in a facility, we generally seek to work with the facility, as well as the licensee that uses the facility, to identify the most feasible solution to remedy the situation as quickly as possible. This may include collaboration with government, multilateral institutions, NGOs or other companies that use the facility.
What was Project Kaleidoscope?
Project Kaleidoscope was a multi-year collaborative project with McDonald’s Corporation and a group of faith-based, institutional and socially responsible investors designed to promote sustained compliance with labor standards mandated by corporate codes of conduct for manufacturers. Click here to learn more about the project.
Are Disney-branded products made in Burma (Myanmar)?
No. Disney has prohibited production of Disney-branded products in Burma since the start of our International Labor Standards program in 1996. The U.S. Department of Treasury, Office of Foreign Assets Control also maintains restrictions on imports of Burmese products into the United States.
Are Disney-branded products made in Haiti?
From 1999 to 2009, Disney prohibited production of Disney-branded products in Haiti due to the level of political instability. In 2009, we lifted this suspension in coordination with the implementation of the International Labour Organization and International Finance Corporation's Better Work Haiti program.
Are Disney-branded products made in Vietnam? What about the Keyhinge facility?
Yes. Disney-branded products may be produced in Vietnam. We are aware of concerns that have been periodically raised about the Keyhinge facility in Vietnam. This facility remains eligible for production of Disney-branded products, provided it continues to work toward achieving compliance with Disney’s Code of Conduct.
Separately, we support the Better Work Vietnam program, a joint project of the International Finance Corporation and the International Labour Organization to provide monitoring and capacity-building of facilities and transparent reporting on working conditions.
Why don’t you publish a list of facilities making your products?
We work collaboratively with many organizations already to share information and promote improvements in facilities. Among the challenges we face in publishing a facility list are that most Disney-branded products are not sourced, manufactured, imported or sold by Disney but rather by third parties such as licensees and retailers. In addition, more than 25,000 facilities may be authorized to produce our branded products at any one time and the facilities used by these third parties to produce branded products are constantly changing. This makes it extremely challenging to assure that any list is accurate, up to date and useful to the public. We regularly evaluate the business and legal implications of disclosing a list of facilities. We will continue to explore ways to increase transparency about supply chain activities.
Concerns have sometimes been raised about working conditions in facilities in China making Disney-branded products. What have you done about these?
Whenever concerns have been brought to our attention - irrespective of the source - we investigate them promptly. We are aware of reports over the years concerning facilities making Disney-branded products in China. The most recent concerns are outlined below. To learn more, click here.
Sturdy Products Facility: In June 2011 China Labor Watch reported on the suicide of a worker at a facility in China. Students and Scholars Against Corporate Misbehaviour (SACOM) subsequently re-published the report, citing new allegations of labor violations, including child labor. In response, we immediately made contact with the main licensee producing in this facility and monitored closely the steps they undertook to assess the situation and determine appropriate action. Our licensee conducted extensive audits of working conditions at the facility and found no evidence of underage workers or other labor violations requiring significant corrective action. The investigation concluded that this was a very tragic and isolated event. We continue to engage with the licensee to monitor compliance at the facility.
Hongbu Facility: In 2010, Students & Scholars Against Corporate Misbehaviour (SACOM) and Student Disney Watch produced a report citing labor standards violations at the Dongguan Hongbu Sport Goods facility in China. Specifically, the report alleged that workers were illegally dismissed for refusing to accept a transfer to another department and not paid an adequate wage settlement. We investigated the situation, and noted that there was a gap between the workers and the facility management in understanding what settlement payment should have been made. We facilitated a series of meetings with the facility management and our industry partners. As a result, a settlement was reached between the workers and the facility. We will continue to monitor the facility in collaboration with the ICTI CARE Process.
What benefits and other rewards does Disney offer its employees?
Disney offers a competitive total rewards package that includes, but is not limited to, pay, health and retirement benefits, wellness resources, learning opportunities and many perks and special extras that only Disney can provide. When you add it all up, Disney offers a comprehensive total rewards package that supports its employees throughout all stages of their life and career.
How does Disney promote diversity in its workforce?
Having a diverse workforce is critical to our business. Disney has dedicated professionals in the U.S. focused on the recruitment, retention and professional development of diverse employees and cast members. Learn more at www.disneycareers.com.